July 2006



1 The Local Government Ombudsman has no jurisdiction over Parish Councils. 

This document sets out how Eastville, Midville and New Leake Group Parish

Council will deal with complaints about its administration and procedures.  


2 Complaints about the Clerk to the Council are an employment issue and will be

dealt with by the Parish Council under its disciplinary and grievance procedures

and appropriate action taken – set out in the Contract of Employment.  


3 Complaints about Councillors are now subject to the jurisdiction of the

Standards Board for England and you are advised to contact the Board on

Freephone 0800 107 2001 or visit the website www.standardsboard.co.uk and

ask for the leaflet “Councillors Behaving Badly.”


4 The main purpose of this document is to aim for all parties to be treated fairly

and the process to be reasonable, accessible and transparent.

1) Complaints received verbally or by telephone, that cannot be rectified

immediately, must be put in writing by the complainant and sent to the

Clerk to the Council (the Clerk) or to the Chairman if they concern the

Clerk.  All complaints will be dealt with promptly.

2) On receipt of a written complaint, the Clerk will try immediately to settle

the problem, but not before notifying the person complained of and giving

them the chance to explain the circumstances.  Complaints about the Clerk

must be referred to the Parish Council for consideration.  See clause 2


 The Clerk or Chairman will report on any complaint, either verbal or

written, which has been settled informally at the next Parish Council


 Written complaints not settled informally follow the full procedure set out



5. Before the Parish Council meeting: -

1) The complainant should be asked to submit the complaint in writing to the

Clerk, or to the Chairman if it concerns the Clerk.

2) The complaint will be acknowledged promptly and referred to the next

Parish Council meeting; the complainant advised accordingly and invited to

attend with a representative, if they wish.

3) Seven clear working days prior to the meeting, the complainant shall

provide the Parish Council with copies of any documentation or evidence

which they wish to refer to the meeting.  Similarly the Parish Council shall

provide the complainant with copies of any documentation which they wish

to rely on at the meeting.

6 At the Parish Council meeting: -

1) The Parish Council shall consider whether the circumstances of the meeting

warrant the exclusion of the public and the Press.  Any decision on a

complaint shall be announced at the Parish Council meeting in public.

2) The Chairman introduces everyone and explains the procedures.

3) The complainant to outline the grounds for the complaint.

4) Members question the complainant.

5) If relevant, the Clerk to explain the Council’s position.

6) Members question the Clerk if the complaint is on administration or

procedural matters.

7) Clerk and complainant to be offered the opportunity of last words – in that


8) Clerk and complainant to be asked to leave the room whilst the members

decide whether the grounds for the complaint have been made.

9) Clerk and complainant to be recalled to hear the decision or to be advised

when the decision is to be made.  That decision to be confirmed in writing

within seven working days together with details of the action to be taken.




This Complaints Procedure Policy was adopted by the council at its meeting held on Monday

4 April 2005 and reviewed at a meeting held on 3 July 2006.