EASTVILLE, MIDVILLE AND NEW LEAKE
GROUP PARISH COUNCIL
CODE OF PRACTICE FOR
1 The Local Government Ombudsman has no jurisdiction over Parish Councils.
This document sets out how Eastville, Midville and New Leake Group Parish
Council will deal with complaints about its administration and procedures.
2 Complaints about the Clerk to the Council are an employment issue and will be
dealt with by the Parish Council under its disciplinary and grievance procedures
and appropriate action taken – set out in the Contract of Employment.
3 Complaints about Councillors are now subject to the jurisdiction of the
Standards Board for England and you are advised to contact the Board on
Freephone 0800 107 2001 or visit the website www.standardsboard.co.uk and
ask for the leaflet “Councillors Behaving Badly.”
4 The main purpose of this document is to aim for all parties to be treated fairly
and the process to be reasonable, accessible and transparent.
1) Complaints received verbally or by telephone, that cannot be rectified
immediately, must be put in writing by the complainant and sent to the
Clerk to the Council (the Clerk) or to the Chairman if they concern the
Clerk. All complaints will be dealt with promptly.
2) On receipt of a written complaint, the Clerk will try immediately to settle
the problem, but not before notifying the person complained of and giving
them the chance to explain the circumstances. Complaints about the Clerk
must be referred to the Parish Council for consideration. See clause 2
The Clerk or Chairman will report on any complaint, either verbal or
written, which has been settled informally at the next Parish Council
Written complaints not settled informally follow the full procedure set out
5. Before the Parish Council meeting: -
1) The complainant should be asked to submit the complaint in writing to the
Clerk, or to the Chairman if it concerns the Clerk.
2) The complaint will be acknowledged promptly and referred to the next
Parish Council meeting; the complainant advised accordingly and invited to
attend with a representative, if they wish.
3) Seven clear working days prior to the meeting, the complainant shall
provide the Parish Council with copies of any documentation or evidence
which they wish to refer to the meeting. Similarly the Parish Council shall
provide the complainant with copies of any documentation which they wish
to rely on at the meeting.
6 At the Parish Council meeting: -
1) The Parish Council shall consider whether the circumstances of the meeting
warrant the exclusion of the public and the Press. Any decision on a
complaint shall be announced at the Parish Council meeting in public.
2) The Chairman introduces everyone and explains the procedures.
3) The complainant to outline the grounds for the complaint.
4) Members question the complainant.
5) If relevant, the Clerk to explain the Council’s position.
6) Members question the Clerk if the complaint is on administration or
7) Clerk and complainant to be offered the opportunity of last words – in that
8) Clerk and complainant to be asked to leave the room whilst the members
decide whether the grounds for the complaint have been made.
9) Clerk and complainant to be recalled to hear the decision or to be advised
when the decision is to be made. That decision to be confirmed in writing
within seven working days together with details of the action to be taken.
This Complaints Procedure Policy was adopted by the council at its meeting held on Monday
4 April 2005 and reviewed at a meeting held on 3 July 2006.